Wirex Review: Useless since they changed card provider | ICORating


The Wirex crypto-friendly wallet.

Useless since they changed card provider

1 Accepted
Useless since they changed to a new card provider. Was unable to verify my identity despite may attempts with passport and driving license. Their system refused to accept that my selfie matched the photos on my id’s. Their support team were unable to resolve the issue. If a fintech company can’t get a simple thing like this right, then how can we have faith in their products? I’ve moved my crypto out and am using revolut instead - much better system-------------In response to Wirex's reply:My support ticket number is 450615. I don't want to post my full email address here, but here is a partly redacted version so you can check it matches the address on the ticket: j*g*a*t*[email protected]*a*l*c*m-------------2 days later: Wirex may have been quick to reposed to my negative review, asking me for info so they could resolve my issue, but 2 days after providing it I am still waiting for any communication from them. I think this says it all
Jason B
31 Jul 2018 by Trustpilot

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