Wirex Review: I was rejected on upload of my driving… | ICORating
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Wirex

The Wirex crypto-friendly wallet.
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I was rejected on upload of my driving…

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I was rejected on upload of my driving licence. No info was given, although it may be because it showed my previous address (I moved two years back). I wrote to support suggesting I could re-try with my passport (in a few days when I return home) and was informed that I 'fall outside internal requirements regarding KYC and risk parameters' but no detail could be given. Given that I have a mortgage, bank accounts, a postiive credit record and an FCA-compliant BTC account, I find this absurd. While support were responsive, they were incredibly unhelpful. This might be a good app and card, but as one can't get in the door, I would rate this zero stars.(Ticket: 523981)
ASA admin
30 Oct 2018 by Trustpilot
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