Wirex Review: FUNDS TRANSFER RECTIFICATION | ICORating
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Wirex

The Wirex crypto-friendly wallet.
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FUNDS TRANSFER RECTIFICATION

4 Accepted
Had my funds transfer delayed and got in touch with customer services as well as twitter. I will say that twitter responded almost immediately whilst customer services followed behind a few hours later. * Customer Services (Daria Riashentseva) responded with a clear explanation of what had happened* They gave me an ETA * They were humane yet professional * They Communicated effectively * Twitter was in touch with me letting me know they are chasing up customer services* They both resolved my problem and apologized .Now That's great customer experience for me and this matters!All in all, anybody who has responded to customers within a service business learns how demanding and unrealistic customers can be so giving the opportunities Wirex is giving everybody and the competition they are giving high street banks not to mention their instant faster payment magic Woohoo! (I experienced this yesterday), I'd say their are fighting these tech fires with grace .Well done GuysChuck
Chuck
22 Apr 2019 by Trustpilot
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