I keep reading bad review about Shapeshift but every transaction I've done has been successful.I've done LTC to XRP, ETH to NEO, NEO to LTC, BTC to XRP and never had a problem.My advice:1. Make sure you are using the genuine Shapeshift.io2. Check both sending and receiving address match exactly, i cannot stress this enough. 3. Always provide a refund address ALWAYS!4. Keep the browser page open until you have received your coin in your wallet, use the "see you transaction on the blockchain" button. Take a screen shots of everything!Four stars because the fees are sometimes high.