Complete nightmare. Shipping was delayed about a week from estimated. Unit arrived and firmware wouldn't update (had to comb through non-official forums for a fix that support didn't even have documented). Identity verification took TWO WEEKS. I emailed back and forth and got generic responses. I was even told to use the mobile app which made no sense for a USB hard wallet. I requested a refund that was completely ignored because I didn't even get my support ticket shoved closed.I bought the unit with a small discount from the official site thinking it was a decent deal. The second I open the web wallet there's a non-unique 50% off deal running that wasn't offered on the official site. The forums I had to comb through were even stating that people were getting keepkeys for $10 with identity verification. I got ripped off. Why would I put anything of value on this brick after that?