ShapeShift Reviews & Latest Issues about Instant Exchange Service | ICORating

Reviews and Issues ShapeShift

56 of 101
Accepted Reviews
Instant Exchange Rating
Average Rate

Horrible customer service and slow at…

1 Pending

Horrible customer service and slow at that! Haven't received my funds from a trade and it's going on over a week so they tell me to refresh the app a... Read more

ShapeShift 15 Jan 2021 via Trustpilot


5 Pending

ShapeShift takes a different business model than other exchanges focusing on ease of use, security and anonymity.I have a very good experience with th... Read more

ShapeShift 14 Jan 2021 via Trustpilot


1 Pending

BEWARE!!!!!Boy do I wish I saw this page before the headache I'm going though. Got a new Keepkey and was excited to put my coins in my wallet. Created... Read more

ShapeShift 12 Jan 2021 via Trustpilot

Stay away from these guys

1 Pending

Stay away from these guys. I bought 500 USD in ETH 1 hour ago, so far no coin . The price was 1.145=~.. they showed in the app the correct amount and... Read more

ShapeShift 06 Jan 2021 via Trustpilot


1 Pending

WARNING!!!!!!! DO NOT USE SHAPESHIFT!!!!!!!!! BEWARE!!!!!!! WORST EXPERIENCE EVER!!!!!-Their customer support is terrible-Trades fail a lot eve... Read more

ShapeShift 06 Jan 2021 via Trustpilot

The high fees do not justify the service, slow app and limited coin/token compatibility.

1 Pending

Overpriced, does not support that many coins/tokens, rainfall feature never worked for me and never registered transactions after the first one. I hav... Read more

ShapeShift 04 Jan 2021 via Trustpilot

I feel bad when I see people investing…

2 Pending

I feel bad when I see people investing into abstract things like bitcoin that is traceless, see people losing close to a million dollar especially Asi... Read more

ShapeShift 30 Dec 2020 via Trustpilot

I this is not an exchange but a scam

1 Pending

I this is not an exchange but a scam, I deposited 30 dollars, I wanted to buy bitcoin and had ether worth 30 dollars, but it told me that that was not... Read more

ShapeShift 21 Dec 2020 via Trustpilot

I had $468 in usdc that disappeared as…

5 Pending

I had $468 in usdc that disappeared as I was trying to convert to BTC. My transaction history says I sent it out.. But I didn't. Ive left two emails w... Read more

ShapeShift 20 Dec 2020 via Trustpilot

If I could give with 0 stars I would…

1 Pending

If I could give with 0 stars I would ...I bought $25 of bitcoin and it took forever to finally arrive when it did it was double what I had bought Wic... Read more

ShapeShift 05 Nov 2020 via Trustpilot

The experience was fairly good

4 Pending

The experience was fairly good, but the UI of the app is very glitchy at times and it can be a little difficult to use.

ShapeShift 04 Nov 2020 via Trustpilot

So disappointed with the bad customer…

2 Pending

So disappointed with the bad customer service.To invest with better ROI and faster automatic payout, i suggest you try | www. empireinvestments. xyz |... Read more

ShapeShift 26 Sep 2020 via Trustpilot

Complete nightmare

1 Pending

Complete nightmare. Shipping was delayed about a week from estimated. Unit arrived and firmware wouldn't update (had to comb through non-official foru... Read more

ShapeShift 18 Sep 2020 via Trustpilot

Exchange Fail

1 Pending

Thought I could use Shapeshift to exchange crypto easily and it is. But 2 transactions in the last few days never completed. BTC to DGB and another BT... Read more

ShapeShift 18 Aug 2020 via Trustpilot

Total scam

1 Pending

Total scam. Copied and pasted my wallet info and it generated a completely different wallet address. Scam scam scam

ShapeShift 07 Aug 2020 via Trustpilot

I thought they were what I expected of…

2 Pending

I thought they were what I expected of them, they stole my money and left me stranded until I was referred to Mrs Carson who helped me to recover my l... Read more

ShapeShift 31 Jul 2020 via Trustpilot

Very poor integration on the website

1 Pending

Very poor integration on the website. I purchase the new ledger nano x to use on shapeshift platform to trade with and guess what.. It doesn’t connect... Read more

ShapeShift 23 May 2020 via Trustpilot

For now the experience was very good

5 Pending

For now the experience was very good. I had to join them in order to access my BTC on my keepkey wallet which I was not happy with. After a few issues... Read more

ShapeShift 17 May 2020 via Trustpilot

Worst of the worst support

1 Pending

They have really bad support and they delete everything bad about them in the media... don't use this service at all their systems work like crap too... Read more

ShapeShift 28 Mar 2020 via Trustpilot

Scam!!!! Someone should sue them...

1 Pending

I've only been using this app for a couple of hours now but it is by far the worst platform the worst exchange rates it is just all around bad the fox... Read more

ShapeShift 18 Mar 2020 via Trustpilot

Easy and straightforward when used together with Keepkey

5 Pending

Using Shapeshift with Keepkey is really easy and straightforward. Trades are as fast as a "swap" on a Ethereum dApp, with the big advantage that any c... Read more

ShapeShift 18 Feb 2020 via Trustpilot

My experience with this company hasn't…

2 Pending

My experience with this company hasn't been nice after trying to convert BTC to ETH the transaction was declined but my coin disappeared. I tried to g... Read more

ShapeShift 23 Jan 2020 via Trustpilot

Wouldn't recommend it

1 Pending

First. I don't like the idea of going through KYC procedure before I can even see the offer from your platform. How come that you need my passport to... Read more

ShapeShift 10 Jan 2020 via Trustpilot

Selective scamming try to convert BTC…

1 Pending

Selective scamming try to convert BTC to XMR the transaction failed I tried to get a refund took them three days they sent me a fake transaction ID an... Read more

ShapeShift 15 Dec 2019 via Trustpilot

Everything working as intended

5 Pending

Everything working as intended. Been using it since a long time, its great! Eric Voorhees is also a funny chap :D

ShapeShift 29 Nov 2019 via Trustpilot

Transaction was stuck on awaiting…

2 Accepted

Transaction was stuck on awaiting exchange .I was doing ETH to BTC .It was stuck there for 2 complete days and then i had to make a support ticket to... Read more

ShapeShift 05 Oct 2019 via Trustpilot

Closing accounts without explanation.

1 Accepted

Had been using ShapeShift for quite some time via API integration to allow customer payments in different crypto currencies. We followed their API int... Read more

ShapeShift 04 Jun 2019 via Trustpilot

Worst exchange ever lost more than a…

1 Accepted

Worst exchange ever lost more than a third of my coin in the name of miner fee,Wish I had seen these reviews before I did an exchange here.

ShapeShift 29 Mar 2019 via Trustpilot

Shapeshift Transaction

3 Accepted

Unfortunately the support network was not very helpful, I was waiting for a transaction to appear in my coin account. The said transaction was lost &... Read more

ShapeShift 13 Nov 2018 via Trustpilot

poor support.

1 Declined

poor support.never refunded a failed transaction and stole my coins.

ShapeShift 06 Nov 2018 via Trustpilot

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Instant Exchange rating
21 place

Total rating
111 place

Accepted Reviews
56 of 101