Ticket#638596 I have been trying to get my account open for two weeks now. Backup code did not work. Followed the advice of hitbtc support and filled out the form where it generates and submits a ticket number. I provided all the documents and information requested by e-mail. Then they stopped emailing me back and I’m still waiting for 2fa to be deactivated. Worried what they did with my private information. After reading so many reviews of other people experiencing the same issue, I can assume I’m not alone. If anyone has found a way to get our money back please let me know. Legal action needs to be taken against this company.