Stay away from this exchange, seriously. If you want to see how bad it is, just look around in their forum. They constantly have problems with withdrawals, deposits, and transfers, and their customer support is, for all purposes, non-existent. Whatever they're doing, it looks very shady, especially this "transfer" thing between main account and trading account. After my withdrawal had been stuck in "pending" for 5 days, I said enough. As soon as I could I converted all my money to a coin that could be withdrawn and got all my money out. Their nice UI, low fee, and good trading options are just not worth the fear and uncertainty, that any day now if something bad happens, then your money will be gone for good because you can't withdraw it.