I recently opened an account with Hitbtc and submitted a ticket to which I received a prompt response regarding failure to deposit and withdraw SBD. I read on other sites that traders were having problems with this on Hitbtc and it’s good to know that their engineers are taking proactive steps to rectify the problem. Better the delay in getting the problems fixed than not doing anything about it. I haven’t had any trading opportunity yet with Hitbtc until this problem is fixed. Hence I am not in a position to give it a higher rating, but hope I can later.