HitBTC Review: I would give negative stars... | ICORating

I would give negative stars...

1 Accepted
I would give negative stars if I could. The support is horrible. <br/>To start, somebody created an account on this exchange using my email. I did not click the authorize link so the account would stay disabled. Atleast i thought it should. A couple weeks later I got a "successful login from new IP" even though the account shouldn't have been accessible.<br/>I logged into this account (that I didn't create or activate) and changed the password as well as added 2fa. I emailed support and requested they delete the account and asked why somebody was able to login to the account. Marina from support completely dropped the ball and just said "sorry we will make sure you get all future emails." I again requested that she deletes the account. Marina responded that it would be deleted in a few days. That was 2.5 weeks ago and the account is still active.<br/>If they can't handle a request as simple as yhis,I really don't trust them handling my money.
08 Mar 2018 by CryptoCompare

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Total rating
56 place

Accepted Reviews
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