They steal my coins and are officially happy about that.
They allowed to do exchange from Monero to Bitcoin without payment ID and didn't finalize exchange. Other exchange providers do not have any problems with BTC->XMR and transactions without Payment ID.If Payment ID is mandatory in this system why you allow to do it without it? Just to get free coins?I sent you Monero to get BTC and finished with nothing. Support is just happy to say, sorry you didn't use Payment ID so your money are lost, goodbye.Please look out for this company.