I made 3 transactions over the past few days and one of them failed. I informed support desk and one of the staff Saurav responded within 2minutes... which is already amazing. The transaction failed due to a high slippage (spread) per the staff, after a few more emails I decided to let coinswitch team continue with the order. The executed conversion rate was not far off from advertised, this I was quite pleased as it was a low volume period. So kudos to the entire support staff for being super responsive. Greatly appreciated.