I made a transaction with this company after reading several good trustpilot reviews. the transaction was 459770.0964 AMB for 0.1248 BTC over 1400 usd. I noticed after a while that the app still said awaiting deposit. I reached out to customer service about the issue and provided the agent with all of the information that he requested and even more order number, addresses, pictures, etc. proving that the transaction had been completed on my end. After over an hour of waiting and terrible customer service. the only thing I was told was to contact my wallet provider. This is unacceptable! especially when proof of funding is provided. After a few more hours I contacted another agent and actually told them the solution to the technical issue I was having. I was rudely told to start a ticket. I started the ticket and provided the proper information (I'm sure the information was correct because I had the exact same deposit issue with Binance and it was solved in one day) And now I have a pending status. I reached out to coinswitch once again for an update and I've gotten no response. Don't trust these con artist with your assets.