I really appreciate the handful of times I have used CoinSwitch as I begin my journey with crypto. And starting out, it's been nerve-racking. I have had to learn much of the terminology and when things didn't go as I thought, or there were issues with the transaction or I made my share of rookie mistakes, the response from CoinSwitch has been quick, non-judgmental, and best of all - patient with the likes of me. The chat box works relatively quick and they've always followed up with an email to update me on my issue. The interface is as simple or complex as you wish it to be.