I had a wallet that wouldn’t transfer out. I had already initiated the switch. After a day the coins did not leave the wallet. The coin wallet had issues sending the coins so they had their developers fix it. By then the transaction was closed. I emailed coinswitch about the situation. I gave them the hash, within an hour I had the transfer to bitcoin in my wallet. I use them for most of my coins witches. The support was great. I thought the coins were a lost cause but they found them and made it happen. Thank you guys.