Fast exchanges. Encountered an issue which was resolved within 48 hours.
Prompt service. Quick follow-ups by their customer service team. I've transacted approx. three or four times with them without a hitch. During my latest exchange, an issue arose resulting in an incomplete transfer (received approx. 1500USD less than what was sent). I contacted their customer service team who immediately acknowledged the issue, explained the reasons why their systems encountered an error, and processed my refund within 48 business hours.Although their FAQ's and self-help section was slightly lacking in terms of procedures in the event of misc. problems and general troubleshooting, their support team was present to help me and address my concerns.Give them a try if you're comfortable using crypto (odds are if you're looking at exchanged various cryptocurrencies, you must at least have some basic knowledge).Thank you.