I tried exchanging 12 ETH into BTC using CoinSwitch. I waited for awhile, and then the order failed. CoinSwitch told me to create a ticket (Ticket 255560) to contact the support team. It has been more than 5 days, and I still got no response from them. I just lost my ETH and my money.If anybody knows another way to contact them please let me know.DO NOT USE COINSWITH!!!