No phone support for my sister to deal with her issue in regards to a man named Aaron that has been her support help! He has been nothing but rude to her asking her for information that he has not even sent from himself until the third email when he finally sent (on third email) and then told her he would not respond until recieving information which he has had now since yesterday morning) cracked it at her when she got annoyed over not knowing what he wanted and said he wouldn’t respond! I’m trying to get her help from someone else and no one has helped her and he hasn’t responded to her information since yesterday! Surely he has seen the information has been uploaded and continued to ignore her! How can she get extra help with someone useful! How else can she get in contact with someone higher when u don’t have a phone service to call!