CoinJar Review: Missing BPAY funds | ICORating


Wallet and digital currency exchange services

Missing BPAY funds

2 Pending
Pro: app has user-friendly interface Con: no support although money missing. I used the BPAY option to pay a bill to a company on January 12th. BPAY takes 1-2 business days to clear. On the other company’s end, the money has not shown up. They have at least looked into it. I have logged a ticket with Coinjar to investigate that everything was sent correctly. Coinjar app says they will try reach you in 2 business hours when you ask for support. Haven’t heard a word from the support team. Now I worry about the rest of the funds - what will happen when I withdraw? It’s EDIT: after writing this I have had correspondence from Aaron at Support team to say it’s being escalated to Finance Team. Will see what they say!
Megan Wang
20 Jan 2021 by Trustpilot

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