Hi,I had some BTC with them before the fork has happened, so I was eligible to get the same amount of BCH and BSV coins.They decided to stop BCH trading, so they advised me to withdraw my BCH and BSV coins from them and they informed me to have no fees involved if I do it before 1st of December.Which I have done but they deducted about £80 worth of fees. I send them the post and e-mail that they informed me about no fees before 1st of December withdrawal.This is there previous email where they stated no fees:We are now allowing the withdrawals of any BSV held with us. To initiate the withdrawal please contact support here and supply the below required information:Withdrawal Process To authorise the transaction, please confirm the following details from your Coinfloor account: Balances for all currencies User IDCookie/API KeyLogin HistoryBalances can be found under “Balances” hereUser ID, Cookie/API Key and Login History can be found hereIn order to withdraw your BSV, please provide us with your wallet address. We will then send a test transaction of 0.01 BSV and once you’ve confirmed receipt of the test we will send the remainder. Please note, there will be a fee for the manual processing of Bitcoin Cash (BCH) and Bitcoin SV (BSV) withdrawals after 1st December 2019. There will also be a monthly hold fee applied to BCH or BSV balances with Coinfloor. This does not affect Bitcoin (BTC), Ethereum (ETH) or any other assets.And this is there response to my email questioning the deduction:Apologies for any confusion caused, from our blog post: "all BSV withdrawals will incur an administration fee." This fee applies to all withdrawals while the holding fees will be charged from 1st December.So, a cheating ripping off bad company!!!!