ChangeNOW Review: Almost 4 days, no Theta | ICORating


Instant crypto swap service

Almost 4 days, no Theta

1 Pending
Almost 4 days Bitcoin (3.5!) to Theta and nothing. Last email from ChangeNow 20 hrs ago. Was sent to the exchange page to look at the spinning "sending to you" circle as an update. Just the facts here.Update: After getting on chat I finally got an email from support (22 hrs since last reply):Carol (ChangeNOW)Jan 17, 2021, 8:32 GMT+3Our apologies for the late reply. Unfortunately, technical maintenance due to which your exchange is still processing is still ongoing. However, according to our reports, it should be completed within 16 hours at most.Nevertheless, our team is constantly looking for alternative ways to resolve this issue as soon as possible and we're aiming for the 8 hours mark right now.Again, our apologies for the inconvenience caused and thank you for your patience.Best regards,ChangeNOW Support TeamMy case number is #31416, this is for real not some made up story. Before the technical problem are resolved, you would be playing with fire. So disappointed, yes multiple prior exchanges went fine. But it is the one exchange that can kill.Will keep you guys updated.Update from Change now:Carol (ChangeNOW)Jan 17, 2021, 9:05 GMT+3Sure. Your payout THETA amount will be XXXXX (the original value). The delay between responses is due to the fact that we are focusing all of our resources on proceeding stuck exchanges, so the response time may be a bit longer than usual.Best regards,ChangeNOW Support TeamSo these recent poor reviews have a validity just confirmed by this email.
Pawel Wolski
17 Jan 2021 by Trustpilot

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