CEX.IO Review: Withdrawal of euro funds had been pending for three weeks until it was confirned | ICORating
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Withdrawal of euro funds had been pending for three weeks until it was confirned

2 Accepted
My euro withdrawal got suspended for three weeks by KNC/AML compliance investigation. This was the second such investigation, despite me using the same funds and the same withdrawal target bank account. They didn't initiate communication, and for my repeated request for status update they regularly answered with offering apology and promising ASAP processing. After seventeen days their reply was that the entire delay is due to the rush of new customer signups and the workload of verifying them. That time they also wrote that if I would like they are able to cancel my withdrawal request.Three weeks after my withdrawal request I received a confirmation for the withdrawal and the money arrived to my bank account on the day after.
Peter Sandor Gotz
19 Jun 2017 by Trustpilot
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