WARNING: Suspicious deductions for SWIFT international transfer
Terrible, terrible service from CEX.IO.I would like to compel everyone to AVOID CEX.IO FOR SWIFT payments as they fraudulently deduct money from your balance sent.I have transferred a sum of $300 using SWIFT international transfer into my CEX.IO trade account and submitted proof of payment which was successfully acknowledged and received.However, a suspicious amount of $12.5 has been erroneously deducted from the balance of $300 sent - This is FRAUDULENT and a result of FALSE ADVERTISING - In accordance with CEX.IO's website, all SWIFT transfers have no associated processing fee charged by CEX.IO. The only reason I chose CEX.IO instead of more competent competitors (Coinbase, Coinmama, Kraken etc) is because of their falsely advertised claim of no processing fee for SWIFT payments. This is quite evidently a blatant lie. I am fortunate that $12.5 is an amount I can afford to lose but I have learnt my lesson here.I have submitted a support ticket relating to this matter to the support department and complaints department without resolution of the matter. Monica Blake from support services has claimed that the transaction has been escalated with finance (Ticket 1037019) but the issue is being ignored despite my numerous emails requesting a refund of the amount charged.Let this be a WARNING to all international customers to AVOID CEX.IO for all SWIFT payments. Every other cryptocurrency exchange provides far better transparency regarding transaction fees.I would like to further note that the $12.5 deducted from balance is NOT a fee charged by my bank for processing the SWIFT transaction. I have confirmed that my bank has billed and levied a separate charge for this transaction which is clearly indicated on my statement. $300 in TOTAL was sent to CEX.IO, from which they have effectively stolen $12.5. Again I say, WARNING and proceed with caution here.