CEX.IO Review: Verification process and proper operation is horrible | ICORating

Verification process and proper operation is horrible

1 Pending
I signed up for an account on 1 Dec 2020. Did my ID Verification by submitting what was requested.I then went ahead to do the Address Verification, where I submitted an electricity bill that clearly shows my name and address. I also linked a social profile of mine as that was recommended.End result? Address Verification is rejected.I promptly, i.e. on 1 Dec, sent an email to support, complete with my CEX.io ID, asking what was wrong, what I needed to do.2 days later, on 3 Dec, my verification is still not approved, nor do I have an email from CEX.io saying what I need to do to rectify this.As a result of this rejection of my address verification, I cannot transfer money from CEX.io to my bank account via wire transfer (as such a transfer requires that verification to be in place) after I sold a small amount of Bitcoin on the exchange. And I have to do it as wire transfer as a transfer to my Visa card was rejected.All in all - CEX.io has so far been a total fiasco as far as I am concerned. No response from Support. No indication of what it takes to actually get the verifications approved.No, this just isn't good enough. Worse than that - it is totally unprofessional and totally unacceptable.Better look for another company for crypto exchange, a professional one.
Sigve Mauritzen
03 Dec 2020 by Trustpilot

Other Reviews About CEX.IO

Fast response 22 Sep 2014
Ticket 214103 13 Sep 2017
Read all

Other Exchanges


The world’s first integrated cryptocurrency exchange


Cryptocurrency exchange and custodian

All Exchange Arrow right


Exchange rating
14 place

Total rating
64 place

Accepted Reviews
1147 of 2196