They resolved a very frustrating issue as quick as they could.
It can sometimes be very tedious getting verified and registered with different cryptocurrency exchanges. Actually it can be extremely difficult and has been for me very often. My experience with CEX.IO in resolving a tricky issue has been handled better than any experience I've had in the crypto space. Their communication was very fast and clear. They kept me up to day regularly and they did exactly what they said they would as soon as they could. I am very happy with their support services and I am happy to have them as a primary exchange as I educate myself in this awesome cryptocurrency environment. Thank you CEX.IO. :-)