In order to withdraw, you have to make another deposit & pay them more commission. This is a joke of a company. Kraken is way better option.Don't have the time to reply to you directly, so I will just edit this.I've deposited money. Traded for a little bit. Afterwards tried to withdraw money to the same card I've used to deposit - was asked to deposit another 20$ in order to withdraw (21 to be honest, since 1$ was the comission).