BlockFi Review: Absolutely horrendous customer service | ICORating
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BlockFi

Wealth management solutions for crypto investors
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Absolutely horrendous customer service

2 Pending
Absolutely horrendous customer service. I have been trying to reach them multiple times over the past few days about a withdraw and constantly get put into a non stop hold that leads to "a service ticket has been created" and it hangs up. I need answers and to speak to a live person now no matter how long the hold que is, I don't want a service ticket created and end up not getting a response for going on 48 hrs now. Only reason I give this company two stars is because of the interest earnings I've received. However because of this horrendous customer service I will be removing all my funds and closing the account. I cannot trust a company that doesn't respond to my requests or answers my phone calls to hold my money. I advise anyone to look into the customer support aspect of this company and not at the beginning but later on after 5-6 months of use with this company and how bad they are at responding to calls for support.Edit: Notice how most positive reviews have a referral code in them?
Anton
21 Jan 2021 by Trustpilot
183


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