I wired a deposit on 10/5/2020. When the funds did not post, I reached out to Bitcoin and asked for the funds be credited to my wallet. I was informed that there was an issue with my wallet and that someone would contact me. This is not happened. Now 12 days later, I am quite confused as to why my account has not been credited. Please do so immediately. If there is some other issue, please let me know and let's resolve it. Just holding my funds for 12 days and counting is not acceptable. Reference ticket number #1731709.