As a new person to crypto, I was struggling to convert GBP to XRP. Using the chat option, Dee was incredibly supportive and helpful. Unfortunately, as they do not have a GBP- XRP trading pair (yet), I had to go round and about the houses to get XRP. Dee was exceptionally helpful, as was having the chat option rather than a slow email response- it meant I was quickly able to solve my problem. Hopefully they will have their app developed shortly and will included more GBP trading pairs.