Like many other reviewers here, I had a bad experience with the BitPay customer service. What they are doing is probably not identity theft but looks close enough. Certainly they are mining your identity data. My Tier 2 application dragged on for more than a month. The documentation requests from the compliance team went in circles. They have a habit of asking for one piece of documentation a week, and when you submit all of that, they suddenly discover that your website needs more information about the business. And this is given that they had approved the website in writing a few weeks before.