Worse support I have ever seen. Withdraw of Ripples with ID 7244774 dated of 17.12.2017 since 8 days on status feedback "Withdraw approved December 22, 2017 10:08. It is now queued for processing and will complete soon". Inquiry for solution only answered by automatic responder, mentioned "Support Ticket Opened [#756464]". 2 reminders via E-Mail sent, but no response from the team. No reponse on 2 direct mails via messenger. This is outrageous! I can only say: fingers away from Bitfenix.