I had a positive impression about this site before I had to open a ticket with their supporting team to resolve my 2FA problem. Has already been 12 days and they have not reply to my ticket. Money is locked there and who knows when they will let me get my money, maybe never. And I know I am not alone, there are hundred of posts on reddit that claims to have their funds locked or transactions that never showed up. And frankly, there is nothing we can do but wait. Don't get me wrong, I'm not spreading FUD here. There are times things work for me like I withdrew two different coins out to my offline wallet no problem today both only took less than a minute. BUT thats what supposed to happen. A functioning website is expected, but having to wait for 2 weeks for the support team to reply (still not resolved) is simply unacceptable.